Return & Exchange Policy

Last Updated: 10/06/2026

Prior to initiating any return or exchange, please review the Bauhinia Mode Return & Exchange Policy below. 

Changes to this Return & Exchange Policy
We may update this Return & Exchange Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Return & Exchange Policy on the Site, update the "Last updated" date and take any other steps required.

IMPORTANT: All sales are final. We do not accept general returns, change-of-mind requests, or offer monetary refunds unless an item arrives physically damaged or requires a size replacement.

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1. General Policy & Eligibility

To maintain product quality and standards, all requests must strictly meet the following criteria:

 

• Timeframe: Return or exchange requests must be submitted within five (5) days of delivery.

• Eligible Cases Only: Returns and exchanges are strictly limited to:

  • Size Replacement: Exchanging the exact same item for a different size (subject to stock availability).

  • Defective / Damaged Goods: Items that arrived damaged or defective from manufacturing (must still have original tags attached).

• Condition Requirements:

  • Products must be unworn, unwashed, unaltered, and have the original security tag intact and attached.

  • Products must be completely free of makeup, deodorant, fragrance, or any other residue.

  • Products must not have been used for photography, events, social media content, or promotional purposes.

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2. Exchange & Return Process

All returns and exchanges are managed and processed via email communication.

1. Submit Request: To initiate a return or size exchange, you can fill out and apply directly via the form/portal below, or email us directly at hello@bauhiniamode.com within 5 days of delivery. Please include:

   1. Your Order Number

   2. Reason for request (Size Exchange or Damaged Item)

   3. Clear photographs of the item showing the attached security tag (and damaged areas, if applicable).

2. Prior Email Approval Required: Items sent back without prior email approval will be rejected by our warehouse and returned to sender at the customer's expense.

3. Follow-Up & Instructions: Once approved via email, our team will be in contact with you directly to provide return instructions and coordinate the process.

4. Packaging: Please reuse the original packaging or select a secure box of similar size.

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3. Inspection & Out-of-Stock Items

Please allow 3–5 business days for processing after we receive your package at our inspection facility.
Items failing our condition inspection (e.g., missing tags, signs of wear, or unapproved reasons) will be denied and shipped back to the customer.

Out of Stock Items: If a replacement is out of stock for a damaged item, store credit or a direct credit card refund will be issued following inspection.

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4. Contact Information

Questions about the Return & Exchange Policy should be sent to us at hello@bauhiniamode.com

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